Body & Brain Centre: Terms & Conditions
Reschedule Policy
Please note we require 24 hours' notice to avoid a 100% reschedule fee. If you fail to provide notice that you cannot attend your appointment, in addition to the rescheduling fee, we also require that you prepay for your next appointment to avoid this happening again.
This fee is to be paid in clinic, credit card over the phone or via electronic funds transfer prior to your next appointment or within 7 days, whichever date is sooner.
If payment hasn't been received within three months, despite multiple attempts from our accounts team, further action will be taken, including debt collectors. Accounting fees (see below) will also be charged for payments received late and any fees incurred by a debt collector will be passed along to you.
Payment
Payment is due immediately following treatment. If you are relying on funds from Private Health Insurance, WorkSafe, TAC (Transport Accident Commission) or CDM (Chronic Disease Management, formerly EPC - Enhanced Primary Care), please confirm eligibility prior to your appointment.
While we do have HICAPS facility available, you are responsible for full payment in the event of any HICAPS error or malfunction. We will then provide you with an itemised receipt enabling you to claim later.
Payments Made After Appointment
Failure to pay your account at the time of your appointment, or for Telehealth prior to your appointment, will result in a $5 account fee per week, or partial week. This is an accumulative fee for each full or partial week. For example payment received 9 days late will incur a $10 fee on top of your outstanding appointment and product purchases. This goes towards the cost of chasing up late payments.
Refunds
Once a service has been completed, no refunds will be issued. Other than faulty or falsely advertised products, no refunds are available for products.
In the case of prepaid health consultation fees, refunds will be issued if there's more than 24 hours notice given. Less than 24 hours notice given enacts our reschedule policy. Processing fees are excluded from refunds, this is generally 2-3%.
Third Party Payments
If we are billing a third party directly, we will need confirmation from them ahead of time of the funding. If we cannot get funding confirmation, you’ll be required to pay for your appointment at the time and seek reimbursement from the third party.
Informed Consent and Pre-Consultation Paperwork
Please note that prior to your initial consultation we require the ‘Pre-Consultation Form’ to be completed and the informed consent to be signed. Failure to do this may place the you (the patient) and / or practitioner at unnecessary risk.
It is vitally important that the form is filled out in its entirety, even if you do not think something is relevant to your presenting complaint. Omission of information may result in incorrect or less appropriate diagnosis and / or treatment leading to a lengthier assessment process which will cost you both time and money.
To make the most of your appointment time, please complete online forms prior to your appointment or arrive 10-15 minutes prior to your scheduled appointment to fill out the form. Pre-consultation forms can be found in your confirmation email from when you booked your consultation and a reminder email sent out the day prior to the appointment.
Deposits
To secure your appointment for our lengthier and highly sought after appointments, we require a deposit.
This deposit will be refunded (as per our refund policy) if you cancel your appointment with adequate notice.
Concessions
We understand the difficulty of financial pressures and therefore offer payment concessions for Health Care Card and Seniors Card holders, full-time students and children under the age of 16. It is the responsibility of the patient to mention this prior to the payment of each treatment.
Online Telehealth
Terms of Use
By using our website you agree to these terms and understand that they may be changed as we see fit.
You understand that telehealth is not suitable for emergency situations or when we deem you require further testing, such as hands on testing or referral for imaging or blood tests.
As with all healthcare consultations, your information is private unless we are subpoenaed by a court of law, you disclose intention or risk harm to self or other or to report suspected abuse or violence.
24 hours prior to telehealth consultations, 100% of the consultation fees must be paid. Refunds may be issued as per our refunds policy. Failure to pay prior to your appointment will result in a $5 account fee (see above).
Informed Consent
As with any healthcare service there are potential risks associated with Telehealth consultations. We do our best to minimise these and predict that they are a low risk but you must be aware of these risks.
Delays in diagnosis and treatment may occur with technology errors (such as the connection dropping out)
Security protocols could fail. Find out more about our Telehealth software security here.
You understand that while we expect positive results from Telehealth consultations no guarantees or promises can be made.
Promotions
Referral Thank You
We are always so grateful to help you, as well as your family, friends and colleagues. Heck even the random person at the grocery store!
As a thank you we give you a $10 voucher for referring to the clinic. This voucher can be used on any service at the clinic but cannot be used for product purchases. You must mention the voucher prior to payment to be valid.
Supplement Sales
Only valid while stocks last in the designated sale period. No further discounts applied.
Promotional Vouchers
Promotional Vouchers are only valid one per person on their first visit to the clinic. They can be used for any service at the clinic. Not redeemable for cash or products. No further discounts apply.
Social Media Voucher Giveaway
Vouchers given away in online social media competitions must be redeemed within 30 days from the date of draw.
If a voucher specifies a particular service or practitioner, that’s the sole service / practitioner that is redeemable for.
If no service is specified, then the voucher can be used for any services but is not redeemable for products or late fees.
Voucher may be gifted to a loved one.
Vouchers
Gift vouchers are to be used within 3 years of purchase.
Vouchers given by the clinic to individuals for promotional or personal use are to be used within 6 months of the date of issue. These vouchers usually take the form of account credit.
